RETURNS AND REFUNDS POLICY

Returned due to change of mind

In complimenting you on your purchase, I am happy that you have chosen an Isotta Gioielli jewel. If it does not meet your expectations, you have 14 days from receipt of the order (pursuant to art. 52 of Legislative Decree 6 September 2005, n. 206, as amended by Legislative Decree 21 February 2014, n. 21 – the “Consumer Code”), to exchange it or return it. If you wish to proceed with the return, please send an email to info@isottagioielli.it .

Please return all items, including the warranty card and the box containing the jewelry. The box is part of the product and should remain intact if you place it in an external package when returning it. Be sure to seal the package carefully.

Once the return is confirmed, we will proceed with the refund using the same payment method you used for the purchase, unless otherwise requested.

In any case, you will not be charged any fees for the refund.

Our return policy is valid for 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange for another item.

To be eligible for a return, your item must be unused and in the same condition in which you received it, with the original packaging perfectly intact.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, damaged or returned more than 14 days after delivery will not be refunded.

Only regular priced items are eligible for refunds. Unfortunately, sale items are not eligible for refunds.

Shipping costs are not refundable.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the acceptance or rejection of your refund request and, if successful, we will agree on the terms of your refund.

Return shipping

To return the product, you must ship it to: Isotta Gioielli – Via Mura del Fossato, 54 – 47826 Verucchio (RN) Italy

Buyer is responsible for returning the item to us. Original shipping charges are non-refundable.

In case of loss or non-delivery of the returned item by the courier, we will not proceed with the refund.